Privacy Policy

This Privacy Policy explains how Ember Rising (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit ember-rising.co(the “Site”), make a purchase, or otherwise interact with us. By using the Site, you agree to the practices described here.

Information we collect

We collect information you provide directly and information gathered automatically:

• Order & account information — your name, email address, shipping and billing address, phone number, and the products you purchase. Payment card details are collected and processed by our payment providers; we do not store full card numbers.
• Communications — the details you submit through our newsletter signup, affiliate application, wholesale inquiry, or when you contact us.
• Usage & device data — information collected automatically through cookies and similar technologies, such as your IP address, browser type, pages viewed, and referring links. See our Cookie Policy for details.

How we use your information

• To process, fulfill, and deliver your orders and send order confirmations.
• To provide customer support and respond to your requests.
• To send marketing emails and updates where you have signed up or otherwise consented (you can unsubscribe at any time).
• To operate, maintain, secure, and improve the Site and our products.
• To detect and prevent fraud, and to comply with our legal obligations.

How we share your information

We do not sell your personal information. We share it only with service providers who help us run our business, including our e-commerce and checkout platform (Shopify), payment processors, shipping carriers, and email service providers, and only as needed to provide their services. We may also disclose information where required by law or to protect our rights.

Data retention

We keep your personal information for as long as needed to fulfill the purposes described in this policy, including to meet accounting, tax, or other legal requirements.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To make a request, contact us using the details below. You can unsubscribe from marketing emails at any time using the link in each message.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the “Last updated” date above will reflect the revision.

Contact us

Questions about this policy or your personal information? Email us at hello@ember-rising.co.